FAQ

Our shop is open for a short time every month. Specific days and times are TBA. Openings will be announced on our Instagram account. Please follow and turn on post notifications to stay updated.

Business Office Hours: 8am-5pm, Mon-Fri (These are NOT our shop open hours.) 

All emails and responses will be given within that time frame.

Our stickers are not pre-order. We restock product regularly.

Glossy Vinyl, Holographic, Mirror finish, and Transparent

Weather resistant, 2-4 years, indoor or outdoor

UV resistant

Dishwasher safe

Please note that tracking is NOT available with USPS First Class Mail.

Tracking is only available for USPS Ground Advantage.

A tracking number will be sent when your order is shipped out.

To track your package please download the Shop app from the App or Google Play store. 

You can also enter your tracking number at the USPS website to follow your package.

Processing orders takes between 1-3 business days. After that your order will be shipped out. 

USPS Ground Advantage shipping is 2-5 business days.

USPS First Class Mail shipping is 1-5 business days.

We ask that you please wait two weeks after your order has been shipped to inquire about its status.

We ask that you please wait two weeks from the date that your order was shipped to inquire about its status. Not the date the order was placed.

Ground Advantage

If you ordered with Ground Advantage and it never arrived, please try using the Shop app from the App or Google Play store, to locate your package. You can also enter your tracking number at usps.com to be updated on its status.

If USPS tracking says that your package was lost in delivery, than please email us and we will replace it. Please include tracking number in email. Tracking number is required for replacement.

First Class Mail

We do NOT replace any undelivered or lost orders shipped with First Class Mail. As it does not have tracking and we cannot determined its location or status.

There are NO refunds on First Class Mail.

If you would still like to contact us concerning your order, we would be happy to assist you with any questions or concerns! We ask that you please do not DM us through Instagram.

Please contact us through our business email at cloudikigai@gmail.com

We will respond within 1-3 business days.

We use the United States Postal Service (USPS) for all shipping. 

Our recommended shipping option is USPS Ground Advantage.

This option comes with tracking. 

It also has a $100 insurance included. Please see usps.com for insurance details.

We also offer USPS First Class Mail.

This option does NOT have tracking available.

If you would still like to use this option, please read our shops return/refund policy before submitting your order.

USPS does not ship on national holidys. 

At the moment we currently only ship within the United States.

We accept all major credit and debit cards. We also accept PayPal.

All sales are final. We do not accept any returns.

If you would like to cancel an order please email us as soon as possible. We can only cancel an order before it has been shipped.

Once an order has been shipped, the sale is finalized and no items can be canceled.

All sales are final. We do not accept any refunds.

If you would like to cancel an order please email us as soon as possible. Once an order has been shipped out the sale is finalized and it can not be canceled.

If you received a damaged product, than it may be eligible for replacement.

Photo verification of the damaged product is required for replacement.

If a product is out of stock when a replacement is needed, then it will be shipped when the product is restocked.

If a product is discontinued or permanently sold out then an alternate product at the same price will be used as a replacement.

There will be no charge for shipping a replaced order.

A damaged product will only be replaced ONE time.